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Passengers to get HK$300 compensation for flight delay of six hours or more
Hong Kong International Airport will provide a free flight delay insurance to its app users, offering a compensation of HK$300 when their departing flights are delayed for six hours or more.
The complimentary flight delay insurance, underwritten by ZA International Insurance Broker, has been launched for registered members of “HKairport Rewards” for “My HKG,” the official mobile application of Hong Kong International Airport.
In order to receive the flight delay insurance, travellers will have to apply for it through the “My HKG” app at least one hour before the scheduled flight departure time by scanning the boarding pass and register as a member of “HKairport Rewards”.
The HK$300 claim will be automatically transferred into travellers’s registered bank account or Faster Payment System (FPS) without extra application.
Travellers may download the “My HKG” from the mobile app store for free or visit the Hong Kong International Airport website for further information.
The insurance claims are not applicable if flights are delayed due to adverse weather, strike or war.
Only travelers aged 18 or above are eligible to apply for HKairport Rewards membership, which allows travellers to earn Reward Points for any purchase in the airport or on HKairportshop website.
Chris Au Young, general manager of data analytics and smart airport, said the new measure demonstrates the authority's effort in striving to go beyond what a traditional airport offers to passengers.
During November, the airport handled 120,000 passengers and 14,875 flight movements in the month, marking year-on-year increases of 48.1 percent and 18.4 percent respectively, according to latest statistics released by the authority on Sunday.
Cargo throughput in the month also recorded a year-on-year increase of 10.1 percent to 478,000 tonnes.
The authority said that the increase in cargo throughput was mainly attributed to the 16.1 percent growth in transshipments, continuing the traditional peak period for air cargo. Overall cargo to and from North America, Europe and Southeast Asia experienced the most significant increases during the month.
Passenger traffic continued to remain at a significantly low level compared to the pre-pandemic level recorded in 2019. Outbound transfer passengers from the mainland to North America recorded significant increases.
It was also said that in the first 11 months of the year, HKIA handled 4.6 million tonnes of cargo, representing an increase of 12.9 percent compared to the same month last year.
The number of passengers and flights handled in the same period last year were 1.2 million and 130,300, dropping 86.3 percent and 12.0 percent respectively from the same period last year.
In order to receive the flight delay insurance, travellers will have to apply for it through the “My HKG” app at least one hour before the scheduled flight departure time by scanning the boarding pass and register as a member of “HKairport Rewards”.
The HK$300 claim will be automatically transferred into travellers’s registered bank account or Faster Payment System (FPS) without extra application.
Travellers may download the “My HKG” from the mobile app store for free or visit the Hong Kong International Airport website for further information.
The insurance claims are not applicable if flights are delayed due to adverse weather, strike or war.
Only travelers aged 18 or above are eligible to apply for HKairport Rewards membership, which allows travellers to earn Reward Points for any purchase in the airport or on HKairportshop website.
Chris Au Young, general manager of data analytics and smart airport, said the new measure demonstrates the authority's effort in striving to go beyond what a traditional airport offers to passengers.
During November, the airport handled 120,000 passengers and 14,875 flight movements in the month, marking year-on-year increases of 48.1 percent and 18.4 percent respectively, according to latest statistics released by the authority on Sunday.
Cargo throughput in the month also recorded a year-on-year increase of 10.1 percent to 478,000 tonnes.
The authority said that the increase in cargo throughput was mainly attributed to the 16.1 percent growth in transshipments, continuing the traditional peak period for air cargo. Overall cargo to and from North America, Europe and Southeast Asia experienced the most significant increases during the month.
Passenger traffic continued to remain at a significantly low level compared to the pre-pandemic level recorded in 2019. Outbound transfer passengers from the mainland to North America recorded significant increases.
It was also said that in the first 11 months of the year, HKIA handled 4.6 million tonnes of cargo, representing an increase of 12.9 percent compared to the same month last year.
The number of passengers and flights handled in the same period last year were 1.2 million and 130,300, dropping 86.3 percent and 12.0 percent respectively from the same period last year.
