Hong Kong News

Nonpartisan, Noncommercial, unconstrained.
Saturday, Feb 04, 2023

Octopus crash leaves bad taste in mouth

Octopus crash leaves bad taste in mouth

Octopus, the most widely used contactless payment platform in Hong Kong, has caused outrage among users and merchants as its Android app service crashed for about five hours yesterday morning.
People took to Octopus’ Facebook page to complain about the disruption, which hindered them from making any payments.

In a reply to The Standard, Octopus said: “The Octopus app was temporarily unavailable [for Android users] this morning but fully resumed to normal around noon.”

It offered its apologies to “all affected customers and businesses” but did not offer any reason for the crash or give an estimate of the number of users affected.

A Wan Chai restaurant owner, Lam, said the first customer had arrived around 7am but failed to pay with his Octopus app.

“I may lose 30 percent of my income today,” Lam said.

Another restaurant owner in To Kwa Wan, Chan, said he lost nearly

HK$1,000 in business yesterday, mostly from breakfast customers who had no cash.

“I only take cash and Octopus. I had to tell people cash only before they came in, and around 20 people left after hearing that,” he said.

However, conventional Chinese restaurants were not hugely affected by the disruption, as most cater to the elderly or family customers, said Hong Kong Federation of Restaurants and Related Trades president Simon Wong Ka-wo.

“Morning tea diners usually spend HK$30 to HK$40 per head,” he said.

“Their most common payment method is by cash.”

A Facebook user commented: “The entire wet market came to standstill,”since many stalls have accepted Octopus as a contactless payment method amid the pandemic.

Meanwhile, some people could not enter or leave carparks using their Octopus app, while others reported that they were trapped in the paid areas of MTR stations.

Some said they had topped up their Octopus cards using the Faster Payment System but it failed to show on their Octopus, despite getting charged.

Around 98 percent of Hongkongers aged 15 to 64 use Octopus cards.

Related Articles

Hong Kong News
Charlie Munger, calls for a ban on cryptocurrencies in the US, following China's lead
Hong Kong airlines taking bold action after the years of pandemic lockdown and travel restrictions, to make Hong Kong great again
EU found a way to use frozen Russian funds
First generation unopened iPhone set to fetch more than $50,000 at auction.
WARNING GRAPHIC CONTENT - US Memphis Police murdering innocent Tyre Nichols
Almost 30% of professionals say they've tried ChatGPT at work
Interpol seeks woman who ran elaborate exam cheating scam in Singapore
Chinese search giant Baidu to launch ChatGPT like AI chatbot.
What is ChatGPT?
Bill Gates is ‘very optimistic’ about the future: ‘Better to be born 20 years from now...than any time in the past’
China is opening up for foreign investors.
Tesla reported record profits and record revenues for 2022
Prince Andrew and Virginia Giuffre Photo Is Fake: Ghislaine Maxwell
Moonwalker Buzz Aldrin Gets Married On His 93rd Birthday
Federal Reserve Probes Goldman’s Consumer Business
China's first population drop in six decades
Microsoft is finalising plans to become the latest technology giant to reduce its workforce during a global economic slowdown
China's foreign ministry branch in Hong Kong urges British gov't to stop the biased and double standards Hong Kong report
China relaxes 'red lines' on property sector borrowing in policy pivot
Tesla slashes prices globally by as much as 20 percent
Japan prosecutors indict man for ex-PM Shinzo Abe murder
Vietnam removes two deputy PMs amid anti-corruption campaign
1.4 Million Copies Of Prince Harry's Memoir 'Spare' Sold On 1st Day In UK
After Failing To Pay Office Rent, Twitter May Sell User Names
FIFA president questioned by prosecutors
Britain's Sunak breaks silence and admits using private healthcare
Hype and backlash as Harry's memoir goes on sale. Unnamed royal source says prince 'kidnapped by cult of psychotherapy and Meghan'
China’s recovery could add 1% to Australia’s GDP: JPMorgan 
Saudi Arabia set to overtake India as fastest-growing major economy this year 
China vows to strengthen financial support for enterprises: official
International medical experts speak out against COVID-19 restrictions on China
2 Billion People To Travel In China's "Great Migration" Over Next 40 Days
Google and Facebook’s dominance in digital ads challenged by rapid ascent of Amazon and TikTok
Flight constraints expected to weigh on China travel rebound
Billionaire Jack Ma relinquishes control of Ant Group
FTX fraud investigators are digging deeper into Sam Bankman-Fried's inner circle – and reportedly have ex-engineer Nishad Singh in their sights
Teslas now over 40% cheaper in China than US
TikTok CEO Plans to Meet European Union Regulators
UK chaos: Hong Kong emigrants duped by false prospectus
China seeks course correction in US ties but will fight ‘all forms of hegemony’, top diplomat Wang Yi says
China will boost spending in 2023
African traders welcome end of China’s Covid travel curbs
France has banned the online sale of paracetamol until February, citing ongoing supply issues
Japan reportedly to give families 1 million yen per child to move out of Tokyo
Will Canada ever become a real democracy?
Hong Kong property brokerages slash payrolls in choppy market
U.S. Moves to Seize Robinhood Shares, Silvergate Accounts Tied to FTX
Effect of EU sanctions on Moscow is ‘less than zero’ – Belgian MEP
Coinbase to Pay $100 Million in Settlement With New York Regulator
Preparations begin for Spring Festival travel rush