With the introduction of the new platform, commuters interchanging trains between the West Rail Line and East Rail line will have to take an escalator to the station’s concourse to switch between the two, as opposed to the previous arrangement where passengers can switch between the two lines by walking across the same platform.

MTR has put up notices, made public announcements and deployed more staff to help guide the passengers of the new arrangement.

But some passengers thought the instructions were unclear. They also said they had to use around three minutes to switch between the two lines now, which was less convenient than the past.