The Hong Kong Metropolitan University has set up a new call center on Monday to help the Hospital Authority handle calls to its Covid-19 hotline.
Located in the HKMU Jockey Club Institute of Healthcare, the call center runs from 8 am to 10 pm every day, handling calls to Hospital Authority Covid
-19 hotline 1836 115 to support confirmed cases pending admission to isolation facilities.
The center is operated by over 130 professionally trained student and staff volunteers from HKMU's School of Nursing and Health Studies who will handle inquiries about healthcare information and referrals for appropriate follow-up support.
HKMU President Professor Paul Lam Kwan-sing, Provost Professor Reggie Kwan Ching-ping and Vice President (Resources and Development) Professor Lui Yu-hon visited the call center on the first day of operation to encourage the student and staff volunteers.
“The fifth wave of the Covid
-19 pandemic has posed a major public health crisis for Hong Kong. In the face of the worsening situation, our nursing students and teachers are applying their professional knowledge and expertise to help the community cope with the challenges,” Lam said.
HKMU healthcare volunteers have also conducted N95 mask fit tests for workers at various Covid
-19 facilities, and provided vaccination services for the elderly.