Hong Kong News

Nonpartisan, Noncommercial, unconstrained.
Tuesday, Dec 31, 2024

How LinkedIn is changing and why some are not happy

How LinkedIn is changing and why some are not happy

Social media is where we project a version of ourselves. And a pensive Dan Kelsall is nothing like his rowdy character on LinkedIn, the social media platform famously tagged "Facebook for suits".

In the online world the co-founder of Manchester marketing firm Offended makes sure his business lives up to its name. His posts stick out for the prevalence of profanity and no holds barred humour.

Offended specialises in guerrilla marketing, turning the world of corporate messaging and polished branding upside down. As the irreverent Mr Kelsall puts it: "We don't just get our own ads banned, we get ads banned for our clients too."

With 900 million of the world's professionals registering their personal CV and career attainments on the site, LinkedIn has become a valuable resource for head-hunters and human resources departments.

But over the last three years or so, this once staid community billboard of career updates and business launches has seen a change in tone.

Many posts have become more personal, featuring the emotional backstories of its members with accounts of childhood influences and admissions of failings and frailties.

This is a far cry from the hard-sell approach beloved of many corporate players and not everyone is happy. Critics murmur that these posts are more suited to the weekend musings of Facebook or the raucous tone of Twitter.

So what has triggered this change? According to Mr Kelsall, boredom with corporate marketing is one culprit.

It's hard to imagine, but Mr Kelsall once worked as a copywriter for a tax software firm, producing "some of the driest things I've written". He may not have enjoyed this time, but it did give him an insight into what pulls in readers.

"Consumers are less and less trusting of big brands. People are tired of boring marketing.

"The skill is to speak like your audience and be relatable to your audience. I've been on LinkedIn for seven years and I've got 66,000 followers. That's a really engaged audience."

Working from home during the pandemic brought home life into contact with work


Parry Headrick founded Massachusetts public relations business Crackle. He attributes his entire client base to introductions via LinkedIn. There his followers learn about his penurious childhood and his own children's lives.

It's not to everyone's taste, though. One LinkedIn user responded to his disclosures with: "Nice story. It doesn't belong on LinkedIn."

Mr Headrick disagrees. "Engagement is about telling a compelling story. Your parents didn't read you a press release at bedtime, they read you stories. I try to give an insight into who I am if you work with me."

He is scathing about the effort businesses put into "company pages on LinkedIn that get no engagement", pointing out that human tales work. "It's the personal element that engenders trust."

Mr Headrick sees his personal pronouncements as "part of a broader shift away from corporate speak".

So what changed to make businesses so informal? Azadeh Williams thinks she knows.

Speaking from the Sydney offices of her media and marketing company, AZK Media, she explains why she shares updates about her six-year-old daughter. "I was a journalist for 20 years and I can spot marketing rigmarole and a contrived script. You have to be your crude, authentic self to attract your audience."

She wouldn't have posted this material a few years ago, but with the pandemic Zoom meetings intruded into the domestic space. This has changed everything. "Before Covid families didn't exist for your work colleagues. Now they've seen the families and it makes us more interesting."

Covid changed LinkedIn, according to Azadeh Williams


She believes that while LinkedIn has evolved from being the home of CVs, many users retain the mindset that it's just a digital job interview.

Douglas Rode runs recruitment giant Page Group in the UK and Ireland. As LinkedIn is such an important tool in his world how does he view its new incarnation? "Even five years ago people didn't open up so much. Now there's greater awareness of people's vulnerabilities such as mental health and LinkedIn has magnified this."

As a job-hunting expert would he advise someone to bare their soul there? His response is very qualified. "It's a matter of individual choice. You are putting yourself out there so a future employer can see you. You're trying to get a balance and you want to sound human, not generic or automated."

Others are more pointed. Tom Skinner, of London marketing agency Go Up, fears LinkedIn's new emotional tone is merely a symptom of celebrity culture and "a society that celebrates people who can self-publicise above all else".

LinkedIn has a 200-strong team working on stories primed to attract attention and involvement, all grist to the mill of recruiting companies that pay it for the right to scour the CVs of its members.

Dan Roth says LinkedIn does not encourage more personal posts


Dan Roth, Editor in Chief at LinkedIn, denies cultivating controversy to pull in readers. "We use algorithms to determine the right content for you but we do not steer people in one direction."

He too credits the pandemic with the shift in attitudes. "People found they got remarkable feedback when they talked about their mental health." He sets great store by LinkedIn users being identifiable in contrast to anonymous contributions on Twitter. Yet despite this public profile many members are unaware of how cringeworthy their stories can be.

Braden Wallake rushed to LinkedIn when he made two staff at his Ohio company redundant in August 2022, boasting of how "vulnerable" he felt when making this decision. He even adorned the post with a tearful selfie.

The first response to his post was a single word. "Muppet."

Furthermore, he was rewarded with the online title, The Crying CEO, and became the poster boy for what behavioural insights expert Helen Jambunathan calls the "LinkedIn cringe".

Ms Jambunathan says LinkedIn's algorithms reward posts that provoke engagement, even if this dilutes its recruitment industry origins. "LinkedIn is becoming more personal and generalised, and less about 'work' as we know it."

This trend comes from the top. Research group Kekst CNC analysed the LinkedIn profiles of chief executives across the UK, US, Germany and Sweden, noting that 77% of them post personal content.

Maybe the "Facebook for suits" is fine with its new knockabout tone. And the louder the criticism, the more people listen.

Back in Manchester Mr Kelsall is relaxed about making the odd enemy. "Sometimes you need detractors as much as you need fans."

Newsletter

Related Articles

Hong Kong News
0:00
0:00
Close
It's always the people with the dirty hands pointing their fingers
Paper straws found to contain long-lasting and potentially toxic chemicals - study
FTX's Bankman-Fried headed for jail after judge revokes bail
Blackrock gets half a trillion dollar deal to rebuild Ukraine
Steve Jobs' Son Launches Venture Capital Firm With $200 Million For Cancer Treatments
Google reshuffles Assistant unit, lays off some staffers, to 'supercharge' products with A.I.
End of Viagra? FDA approved a gel against erectile dysfunction
UK sanctions Russians judges over dual British national Kara-Murza's trial
US restricts visa-free travel for Hungarian passport holders because of security concerns
America's First New Nuclear Reactor in Nearly Seven Years Begins Operations
Southeast Asia moves closer to economic unity with new regional payments system
Political leader from South Africa, Julius Malema, led violent racist chants at a massive rally on Saturday
Today Hunter Biden’s best friend and business associate, Devon Archer, testified that Joe Biden met in Georgetown with Russian Moscow Mayor's Wife Yelena Baturina who later paid Hunter Biden $3.5 million in so called “consulting fees”
'I am not your servant': IndiGo crew member, passenger get into row over airline meal
Singapore Carries Out First Execution of a Woman in Two Decades Amid Capital Punishment Debate
Spanish Citizenship Granted to Iranian chess player who removed hijab
US Senate Republican Mitch McConnell freezes up, leaves press conference
Speaker McCarthy says the United States House of Representatives is getting ready to impeach Joe Biden.
San Francisco car crash
This camera man is a genius
3D ad in front of Burj Khalifa
Next level gaming
BMW driver…
Google testing journalism AI. We are doing it already 2 years, and without Google biased propoganda and manipulated censorship
Unlike illegal imigrants coming by boats - US Citizens Will Need Visa To Travel To Europe in 2024
Musk announces Twitter name and logo change to X.com
The politician and the journalist lost control and started fighting on live broadcast.
The future of sports
Unveiling the Black Hole: The Mysterious Fate of EU's Aid to Ukraine
Farewell to a Music Titan: Tony Bennett, Renowned Jazz and Pop Vocalist, Passes Away at 96
Alarming Behavior Among Florida's Sharks Raises Concerns Over Possible Cocaine Exposure
Transgender Exclusion in Miss Italy Stirs Controversy Amidst Changing Global Beauty Pageant Landscape
Joe Biden admitted, in his own words, that he delivered what he promised in exchange for the $10 million bribe he received from the Ukraine Oil Company.
TikTok Takes On Spotify And Apple, Launches Own Music Service
Global Trend: Using Anti-Fake News Laws as Censorship Tools - A Deep Dive into Tunisia's Scenario
Arresting Putin During South African Visit Would Equate to War Declaration, Asserts President Ramaphosa
Hacktivist Collective Anonymous Launches 'Project Disclosure' to Unearth Information on UFOs and ETIs
Typo sends millions of US military emails to Russian ally Mali
Server Arrested For Theft After Refusing To Pay A Table's $100 Restaurant Bill When They Dined & Dashed
The Changing Face of Europe: How Mass Migration is Reshaping the Political Landscape
China Urges EU to Clarify Strategic Partnership Amid Trade Tensions
The Last Pour: Anchor Brewing, America's Pioneer Craft Brewer, Closes After 127 Years
Democracy not: EU's Digital Commissioner Considers Shutting Down Social Media Platforms Amid Social Unrest
Sarah Silverman and Renowned Authors Lodge Copyright Infringement Case Against OpenAI and Meta
Why Do Tech Executives Support Kennedy Jr.?
The New York Times Announces Closure of its Sports Section in Favor of The Athletic
BBC Anchor Huw Edwards Hospitalized Amid Child Sex Abuse Allegations, Family Confirms
Florida Attorney General requests Meta CEO's testimony on company's platforms' alleged facilitation of illicit activities
The Distorted Mirror of actual approval ratings: Examining the True Threat to Democracy Beyond the Persona of Putin
40,000 child slaves in Congo are forced to work in cobalt mines so we can drive electric cars.
×