Cathay Pacific CEO Admits to Deeper Issues Amidst Inappropriate Comments Scandal
Cathay Pacific Airways CEO Ronald Lam Siu-por stated in a letter to employees that a recent incident involving inappropriate comments made by three cabin crew members may not be an isolated incident and could indicate deeper issues that the airline needs to address.
He acknowledged that the incident has affected the airline's reputation and reinforced a perception that Cathay has not consistently provided high-quality services to customers from different backgrounds.
Lam is leading a cross-departmental task force to investigate the matter and take concrete measures to improve the airline's reputation.
He aims to establish Cathay as one of the world's greatest service brands.