Hong Kong News

Nonpartisan, Noncommercial, unconstrained.
Wednesday, Sep 27, 2023

Crown Gas Stoves embraces change with agility and care

One of the largest gas service suppliers, Crown Gas Stoves (CGS) is a gasoline equipment service supplier founded in 1976.Serving 150,000 residential and business customers, Crown Gas Stoves (CGS) has...
One of the largest gas service suppliers, Crown Gas Stoves (CGS) is a gasoline equipment service supplier founded in 1976.

Serving 150,000 residential and business customers, Crown Gas Stoves (CGS) has built an extensive network on bottled and central gas supply, gas fittings and equipment, gas engineering and dangerous goods delivery.

As modern flats adopt open kitchens, electric stoves are preferred over gas stoves. Thus the company brings in electric cookers like air fryers. Its electric Korean BBQ grills are so popular that it was sold out for a while.

Currently, gas cookers occupy 70% of its business. It has launched gas cookers in modern, slim designs to fit small kitchens and has tapped into the market of household kitchen and washroom products and design.

Apart from having sales outlets in Hong Kong and Macau, the company has expanded to Australia to target Chinese people there as gas stoves can give the “wok hei” effect in Chinese cuisine.

Moving with the times

Keeping abreast of technological advances, the company has had its operations fully computerized. In 2004, it introduced the first hotline order center which integrates customer service with its wireless delivery fleet to articulate technology in a traditional business. Errors were reduced with efficiency and convenience for its customers boosted.

Its app also proved very useful. During the pandemic, online sales of CGS cookers went up by 20%.

As a member of GS1 HK, the company has all its products including those of its suppliers fitted with a GS1 global barcode, which is convenient not only for inventory control but also for physical and online sales.

Customer first

Recognized by the GS1 HK Customer Caring Scheme since 2017, the company places every effort on product safety with the “GU” logo attached to the company’s stoves to show the safety approval from the Electrical and Mechanical Services Department.

A customer-oriented attitude is also vital. There was an instance on a cold winter night when the company received a call from an elderly customer that the water heater was broken. Staff was dispatched at once for repair so that the elderly customer can have a hot shower that night.

Personalized service is shown through sending reminders to customers of the expiration date of their products for inspection and replacement.

Caring for its staff

In addition to long-term customers, the company also has long-term employees. Around 70% of its staff has been staying with the company for more than 15 years and one of them has been there since its inception. This shows how well the company treats its staff.

Yet LPG is a sunset industry that lacks new blood. Therefore, the company plans to attract immigrants from mainland China and South Asian minorities to join the business.

Related Articles

Hong Kong News
Paper straws found to contain long-lasting and potentially toxic chemicals - study
FTX's Bankman-Fried headed for jail after judge revokes bail
Blackrock gets half a trillion dollar deal to rebuild Ukraine
Steve Jobs' Son Launches Venture Capital Firm With $200 Million For Cancer Treatments
Google reshuffles Assistant unit, lays off some staffers, to 'supercharge' products with A.I.
End of Viagra? FDA approved a gel against erectile dysfunction
UK sanctions Russians judges over dual British national Kara-Murza's trial
US restricts visa-free travel for Hungarian passport holders because of security concerns
America's First New Nuclear Reactor in Nearly Seven Years Begins Operations
Southeast Asia moves closer to economic unity with new regional payments system
Political leader from South Africa, Julius Malema, led violent racist chants at a massive rally on Saturday
Today Hunter Biden’s best friend and business associate, Devon Archer, testified that Joe Biden met in Georgetown with Russian Moscow Mayor's Wife Yelena Baturina who later paid Hunter Biden $3.5 million in so called “consulting fees”
'I am not your servant': IndiGo crew member, passenger get into row over airline meal
Singapore Carries Out First Execution of a Woman in Two Decades Amid Capital Punishment Debate
Spanish Citizenship Granted to Iranian chess player who removed hijab
US Senate Republican Mitch McConnell freezes up, leaves press conference
Speaker McCarthy says the United States House of Representatives is getting ready to impeach Joe Biden.
San Francisco car crash
This camera man is a genius
3D ad in front of Burj Khalifa
Next level gaming
BMW driver…
Google testing journalism AI. We are doing it already 2 years, and without Google biased propoganda and manipulated censorship
Unlike illegal imigrants coming by boats - US Citizens Will Need Visa To Travel To Europe in 2024
Musk announces Twitter name and logo change to X.com
The politician and the journalist lost control and started fighting on live broadcast.
The future of sports
Unveiling the Black Hole: The Mysterious Fate of EU's Aid to Ukraine
Farewell to a Music Titan: Tony Bennett, Renowned Jazz and Pop Vocalist, Passes Away at 96
Alarming Behavior Among Florida's Sharks Raises Concerns Over Possible Cocaine Exposure
Transgender Exclusion in Miss Italy Stirs Controversy Amidst Changing Global Beauty Pageant Landscape
Joe Biden admitted, in his own words, that he delivered what he promised in exchange for the $10 million bribe he received from the Ukraine Oil Company.
TikTok Takes On Spotify And Apple, Launches Own Music Service
Global Trend: Using Anti-Fake News Laws as Censorship Tools - A Deep Dive into Tunisia's Scenario
Arresting Putin During South African Visit Would Equate to War Declaration, Asserts President Ramaphosa
Hacktivist Collective Anonymous Launches 'Project Disclosure' to Unearth Information on UFOs and ETIs
Typo sends millions of US military emails to Russian ally Mali
Server Arrested For Theft After Refusing To Pay A Table's $100 Restaurant Bill When They Dined & Dashed
The Changing Face of Europe: How Mass Migration is Reshaping the Political Landscape
China Urges EU to Clarify Strategic Partnership Amid Trade Tensions
The Last Pour: Anchor Brewing, America's Pioneer Craft Brewer, Closes After 127 Years
Democracy not: EU's Digital Commissioner Considers Shutting Down Social Media Platforms Amid Social Unrest
Sarah Silverman and Renowned Authors Lodge Copyright Infringement Case Against OpenAI and Meta
Why Do Tech Executives Support Kennedy Jr.?
The New York Times Announces Closure of its Sports Section in Favor of The Athletic
BBC Anchor Huw Edwards Hospitalized Amid Child Sex Abuse Allegations, Family Confirms
Florida Attorney General requests Meta CEO's testimony on company's platforms' alleged facilitation of illicit activities
The Distorted Mirror of actual approval ratings: Examining the True Threat to Democracy Beyond the Persona of Putin
40,000 child slaves in Congo are forced to work in cobalt mines so we can drive electric cars.
A Swift Disappointment: Why Is Taylor Swift Bypassing Canada on Her Global Tour?