In the last four months, work has changed drastically. But will these changes persist into the future? Here is Microsoft's Work Trend Index report, explores this idea by combining insights from three sources: trends behind how customers use our tools; findings from a Harris Poll survey of over 2,000 remote workers in six countries1; and conclusions from over 30 research projects from across Microsoft that seek to understand the experience for remote workers today via surveys, interviews, diary studies, focus groups, and studies of the human brain.