A Chinese netizen filed the complaint stating that the incident occurred on flight CX987 from Chengdu to Hong Kong on May 21.

According to the passenger, he was seated in the back row near where flight attendants prepared meals and took breaks and heard flight attendants reportedly complaining about passengers in English and Cantonese, stating that if they could not pronounce the word blanket, they did not deserve to get them, among many other derogatory remarks.

The affected passenger shared a 31-second recorded audio in which the flight attendant can be heard saying in English, "If you cannot say blanket, you cannot have it," and "carpet is on the floor."

The passenger also heard the flight attendants discriminate against passengers who cannot understand Cantonese. “They cannot understand the human language,” the netizen cited one flight attendant saying.

Even passengers requesting assistance filling out the Arrival Cards were met with cold responses.

Cathay Pacific said the flight attendants were suspended after an internal investigation, expressing their deepest apology with the result of the investigation to be announced in three days.