Hong Kong News

Nonpartisan, Noncommercial, unconstrained.
Thursday, Oct 24, 2024

Banks urged to plug gaps as victims pay for card fraud

Banks urged to plug gaps as victims pay for card fraud

Authorities should clearly define "serious negligence" in credit card holders to plug loopholes after Hongkong and Shanghai Banking Corp required victims of credit card fraud to pay for their loss.
One of them was asked to pay HK$300,000, the city's biggest pro-establishment party said.

This came as Edward Leung Hei, a Legislative Council member for the Democratic Alliance for the Betterment and Progress of Hong Kong, invited three victims of credit card fraud, who were required by banks to pay for the unauthorized transactions, to share their experience yesterday.

A woman, Cheung, had three credit cards and Hong Kong identity card stolen last year, and fraudsters used her cards to pay for HK$300,000 in purchases. HSBC asked her to pay the bill, citing her "serious negligence."

Cheung said: "The pickpocket did not steal my wallet, but just my ID card and three credit cards, one with Standard Chartered, two with HSBC, in my wallet. So I did not realize my credit cards were stolen until I received an SMS message from HSBC informing me that I'd spent HK$300,000 with my credit card to buy a watch."

She froze her cards within 10 minutes after receiving the message and reported to the police.

Two months later, StanChart had waived the spending carried out by the fraudsters, but HSBC insisted on her paying for the HK$300,000.

Having battled with HSBC for seven months, she still cannot get it waive the bill, and Cheung said this has taken a mentally toll on her.

"The only thing I regret is having HSBC credit cards," Cheung said.

"I used to spend only by hundreds or thousands of dollars, and this transaction is clearly a radical departure from my spending pattern, but the bank did not take any verification measures such as sending me a one-time pin. They would rather shift the responsibility to clients than admit their security system is imperfect."

Another holder, Lee, also had three of his credit cards, and the fraudsters used all his credit allowance to run up spending of more than HK$700,000.

"Two of the banks have waived the fraudulent transactions after I proved I did not authorize them, but HSBC insisted on me paying for my 'serious negligence,'" Lee said, adding he is still responsible for the loss even after the suspects were caught.

"Card-issuing banks reserve the ultimate power to define 'serious negligence,' and that is why our victims still need to pay for their loss," Leung said.

"Authorities should proactively reach out to banks and clearly define 'serious negligence' so they can better inform people to avoid falling into the trap."

Leung said banks should not just profit from clients' data but should utilize it to better protect their funds.

"Banks should consider requiring verification codes for those transactions that are inconsistent with card holders' consuming patterns," he said.

A HSBC spokesman said: "We understand the concerns of affected clients and have been following up with them and related institutions.

"We also frequently remind the public to take good care of their credit cards and keep their personal data, such as one-time pins, in confidence."

Last year saw a 45.1 percent increase in credit card fraud cases compared to 2021, logging 77 cases a day on average.
Newsletter

Related Articles

Hong Kong News
0:00
0:00
Close
It's always the people with the dirty hands pointing their fingers
Paper straws found to contain long-lasting and potentially toxic chemicals - study
FTX's Bankman-Fried headed for jail after judge revokes bail
Blackrock gets half a trillion dollar deal to rebuild Ukraine
Steve Jobs' Son Launches Venture Capital Firm With $200 Million For Cancer Treatments
Google reshuffles Assistant unit, lays off some staffers, to 'supercharge' products with A.I.
End of Viagra? FDA approved a gel against erectile dysfunction
UK sanctions Russians judges over dual British national Kara-Murza's trial
US restricts visa-free travel for Hungarian passport holders because of security concerns
America's First New Nuclear Reactor in Nearly Seven Years Begins Operations
Southeast Asia moves closer to economic unity with new regional payments system
Political leader from South Africa, Julius Malema, led violent racist chants at a massive rally on Saturday
Today Hunter Biden’s best friend and business associate, Devon Archer, testified that Joe Biden met in Georgetown with Russian Moscow Mayor's Wife Yelena Baturina who later paid Hunter Biden $3.5 million in so called “consulting fees”
'I am not your servant': IndiGo crew member, passenger get into row over airline meal
Singapore Carries Out First Execution of a Woman in Two Decades Amid Capital Punishment Debate
Spanish Citizenship Granted to Iranian chess player who removed hijab
US Senate Republican Mitch McConnell freezes up, leaves press conference
Speaker McCarthy says the United States House of Representatives is getting ready to impeach Joe Biden.
San Francisco car crash
This camera man is a genius
3D ad in front of Burj Khalifa
Next level gaming
BMW driver…
Google testing journalism AI. We are doing it already 2 years, and without Google biased propoganda and manipulated censorship
Unlike illegal imigrants coming by boats - US Citizens Will Need Visa To Travel To Europe in 2024
Musk announces Twitter name and logo change to X.com
The politician and the journalist lost control and started fighting on live broadcast.
The future of sports
Unveiling the Black Hole: The Mysterious Fate of EU's Aid to Ukraine
Farewell to a Music Titan: Tony Bennett, Renowned Jazz and Pop Vocalist, Passes Away at 96
Alarming Behavior Among Florida's Sharks Raises Concerns Over Possible Cocaine Exposure
Transgender Exclusion in Miss Italy Stirs Controversy Amidst Changing Global Beauty Pageant Landscape
Joe Biden admitted, in his own words, that he delivered what he promised in exchange for the $10 million bribe he received from the Ukraine Oil Company.
TikTok Takes On Spotify And Apple, Launches Own Music Service
Global Trend: Using Anti-Fake News Laws as Censorship Tools - A Deep Dive into Tunisia's Scenario
Arresting Putin During South African Visit Would Equate to War Declaration, Asserts President Ramaphosa
Hacktivist Collective Anonymous Launches 'Project Disclosure' to Unearth Information on UFOs and ETIs
Typo sends millions of US military emails to Russian ally Mali
Server Arrested For Theft After Refusing To Pay A Table's $100 Restaurant Bill When They Dined & Dashed
The Changing Face of Europe: How Mass Migration is Reshaping the Political Landscape
China Urges EU to Clarify Strategic Partnership Amid Trade Tensions
The Last Pour: Anchor Brewing, America's Pioneer Craft Brewer, Closes After 127 Years
Democracy not: EU's Digital Commissioner Considers Shutting Down Social Media Platforms Amid Social Unrest
Sarah Silverman and Renowned Authors Lodge Copyright Infringement Case Against OpenAI and Meta
Why Do Tech Executives Support Kennedy Jr.?
The New York Times Announces Closure of its Sports Section in Favor of The Athletic
BBC Anchor Huw Edwards Hospitalized Amid Child Sex Abuse Allegations, Family Confirms
Florida Attorney General requests Meta CEO's testimony on company's platforms' alleged facilitation of illicit activities
The Distorted Mirror of actual approval ratings: Examining the True Threat to Democracy Beyond the Persona of Putin
40,000 child slaves in Congo are forced to work in cobalt mines so we can drive electric cars.
×